Our Comfort Guarantee


OZALIA boots will be the softest, most comfortable boots you've ever owned, guaranteed, or your money back.

Unlike other brands, we use only the softest fleece in the world - 100% Australian Merino. We wanted our luxury products to stand out from the crowd so we hand select only the best quality materials. OZALIA boots are made with 100% super soft + fairly sourced premium Australian Merino fleece. The softest, most luxurious in the world.

It really is one of those things that needs to be experienced to be believed. That's why we offer a 100% money back guarantee. If your new OZALIA Australia boots are not the softest fleece boots you've ever owned, we'll give you your money back!

If you don't think these are the softest fleece boots you've ever tried, or you are in anyway unhappy with your boots, please follow the steps below to arrange an exchange or refund.


Contact us and ask for a return/exchange request form. The form must be filled in correctly and emailed to OZALIA Australia within 30 days of receiving your order.


Upon receiving your correctly filled in return/exchange request form, we will email you a printable return shipping label and a return address to send the boots to (including all original packaging).


After your boots have been received by us, one of our returns staff will process your return or exchange within 7 days.

Please note: all products being returned for a refund or exchange must be in as new condition. Including; all original tags must be on boots, boots must be unworn, boots must be in original packaging and box. It's ok to try them on for size, but they must be in as new condition.